NOW HIRING A RETAIL OPERATIONS MANAGER!

posted on April 5th 2018 at 01:02

RITUAL IS CHANGING THE WAY PEOPLE KNOW COFFEE.
In 2005, when corporate coffee dominated American culture, Ritual unknowingly started a fun and crazy revolution that would ultimately help launch the new coffee movement.


We buy 90+% of our beans direct from our producer partners, setting the highest standard
in the industry. This makes sure we get our hands on the best beans in the world, but more
importantly, makes sure our farmers maintain the quality of life they deserve.


Now a bona fide San Francisco original, we’ve also earned our iconic status as one of the best
coffee roasting companies in the world. The mission of Ritual Coffee is simple: to make people
happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa, and
has 6 cafes in San Francisco and Napa.


SUMMARY OF THE POSITION
We are looking for an experienced leader who loves people and coffee to oversee operations at
our 6 retail coffee bars and our catering program. The leader will also develop and implement
strategic systems to support our people and our cafes, and to drive growth. The Retail
Operations Manager is a full-time, salaried position, based in San Francisco.


PRIMARY RESPONSIBILITIES
Lead a team of approximately 50 retail employees, including café managers and baristas,
to assure the following:


Retail café customers are consistently served delicious coffee to our quality and service
standards


Our cafes are profitable and contribute to the sustainability of Ritual and our
communities – both locally and globally


Cafes are clean, beautiful and safe, providing both employees and customers with fun,
inclusive environments


Catering events run smoothly so that customers have positive experiences similar to the
experience in a Ritual café

QUALIFICATIONS
· 5+ years previous experience in cafés, restaurants, or small retail
· 2-3 years successfully managing multiple locations: cafe, restaurant or retail
· Proven experience in developing people into successful and productive leaders
· Excellent time management skills, ability to prioritize on the fly
· Proficiency with spreadsheets, ability to read P&Ls and modify financial models a plus
· Availability: on-call for emergencies, ability to be on site at cafes when urgently needed
· Valid drivers license and clean driving record

COMPENSATION + BENEFITS
Ritual Coffee strongly believes in investing in our people and our culture. The salary for this
position is $60,000-$66,000 depending on qualifications. We offer great benefits including
subsidized medical insurance, dental insurance, and commuter benefits. All employees are
eligible for paid time off, paid sick days, holidays (paid at time and a half) and a matching 401k
plan.


TO APPLY
Please send resume and cover letter explaining why you’d be a great Retail Operations
Manager to hiring@ritualroasters.com.
No phone calls please.